Introducing our new customer support and account management portal. It has been running close to a month now. And we are now getting very comfortable managing our service around it.
New customers who signed up for our VPS are automatically added to this portal. Existing dedicated server, colocation and VPS customers that signed up before the portal was setup will be migrated into the portal as payment becomes due.
With this portal, you can
- Maintain and update you information with us.
- View the services you have with us, the period and the due date
- Get a copy of the invoices and record of transaction
- Send support request and questions.
We believe that with this support portal in place we can better manage all the support tickets and services in one place. Also with this system in place, it has allowed us to start hiring more people into the sales and support team.
If there is any suggestion for improvement, please send us an email or leave a comment. Looking forward to serve you better.
