Archive for June, 2009

Offsite backup service launched

Tuesday, June 23rd, 2009

We are happy to announced that we are launching our offsite backup storage service. We had been looking for offsite backup for our own data and finally came upon a solution that works for us.

We think that this backup solution will meet the needs of many people and so packaged the solution into 2 easy, pay as you go, plans.

For $1 per GB per month, you get unlimited upload and download to backup and store you data.
If you need more than 10 GB, cost per GB goes down to $0.70 per month, still with unlimited upload and download.

Access speed is relatively good from China (server is in US, we are using it for our own China servers) and we would be happy to setup a test account for serious customers who wants to try out.

Of course, there are free storage services around and there are dozens of storage services that cost more or less than ours.

As mentioned, we had been looking for backup storage ourselves and what we found met our requirements. So what we believe to be the value of our backup storage service is as follows:

  • Use any backup tool, open source or commercial. You do not have to download and install a specific software to work with the storage. No proprietary backup format to lock you in as well. 
  • Support any way you transfer – FTP, SFTP, rsync, webDAV,
  • No large storage commitment, why buy 20G with you only need 2G?
  • No billing for upload and download. This can become important if your data changes and you do backup daily.

Most storage provider worth their salt would be RAID protected, we have that as well.

Check out the plans and sign up now!

Questions about China bandwidth and speed

Tuesday, June 16th, 2009

Not too long ago I made a comment on a blog about China bandwidth and also responded to a number of questions from clients about the network and bandwidth in China.

So this post is a compilation and putting down my thoughts on this topic. I must say after a few years in the hosting business in China, we are still learning and trying to understand the network and environment better.

China is perhaps quite unique in the sense that it has a really huge internet population and there are huge demand for reaching content outside and inside of China.

According to CNNIC, the international bandwidth is 640,287 Mbit/s (Dec 31, 2008). Wikipedia has a list that shows the number of users in China is greater than the EU. I have not found data about EU international bandwidth but I suspect that with most EU countries having their own international bandwidth, the total is probably more that China.

Therefore is doesn’t matter if you are connected to a huge pipe at either end. If you are coming in or going out, there is a narrow congested pipe in the middle.

The US has the advantage that the Internet start there and they whole world is connecting there. But there will probably come a time that the world want to connect to China and India (which from the Wikipedia data is just 7% of population but already the top 4).

An area we have yet look into is private transit and bandwidth, so if you have any insight into that I would love to learn more about it. We are also venture more into this area as well and hope to bring some exciting products that meets the requirement of customers in China.

Internally, the China Internet network is also unique and interesting as well. Other than the US and maybe India coming up, there isn’t another country that need to network so many people and cities.
My guess is that at the present moment, the network in China is not as well developed as in the US. No hard data here but I think it is easily a good guess.

Then there is the also problem that the two major network providers don’t like talking to each other. Well things has gotten better over the last few few years. It used to be that going to sites on the other provider is even slower than going to the US.

Guess all these are what makes things really interesting for us. An interesting, challenging and growing environment that is China.

If you have information or experience, perhaps share with us in the comments.

Customer Support and Account Management Portal

Thursday, June 11th, 2009

Introducing our new customer support and account management portal. It has been running close to a month now. And we are now getting very comfortable managing our service around it.

New customers who signed up for our VPS are automatically added to this portal. Existing dedicated server, colocation and VPS customers that signed up before the portal was setup will be migrated into the portal as  payment becomes due.

With this portal, you can

  • Maintain and update you information with us.
  • View the services you have with us, the period and the due date
  • Get a copy of the invoices and record of transaction
  • Send support request and questions.

We believe that  with this support portal in place we can better manage all the support tickets and services in one place. Also with this system in place, it has allowed us to start hiring more people into the sales and support team.

If there is any suggestion for improvement, please send us an email or leave a comment. Looking forward to serve you better.

Server/Website uptime monitoring service

Tuesday, June 2nd, 2009

We are exciting to launch a new service – Uptime Monitoring. Sign up for a FREE trial or visit the demo to explore and experience the features before decide if you like to upgrade to the professional version.

With this service you can monitor your website, web server, vps or dedicated server from multiple worldwide locations.

multi-locations-uptime-monitor You can receive downtime alerts via email or buy credit to receive via SMS text message on your mobile.

Other features includes

  • Selectable monitoring interval between 1 – 60 mins
  • Manage multiple servers, websites and ports
  • Advanced monitoring options
  • Unlimited email contacts
  • Unlimited SMS contacts (per message fee applies)
  • Customizable public report

Sign up for a FREE trial now!

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